Director of Technical Operations
For more than 15 years, we have worked hard to keep Dorset Connects growing and improving our service delivery. Our motto of “Hassle-Free IT” has stood as our litmus test for all new initiates and has served us well. Starting as a field engineer and working up to Director of Technical Operations has given me a chance to see all the aspects of our business and how they fit together. Prior to Dorset Connects I was the Manager of Information Technology for Connectiv, which was focused on acquiring new companies to build business. This helped me develop great experience with integrating data, people, and workflows into an existing organization. I was also a client of Dorset Connects, which led to me joining the team here.
Before Conectiv I spent 15 years with DHL, where I started at an entry level job right out of college and quickly moved up the ranks from aircraft loader to courier, lead courier, supervisor, Syracuse, NY station manager, Buffalo, NY Station Manager, and then the manager for the Philadelphia area. This gave me extensive managerial experience due to the size and various functions of the workforce. I was also responsible for the airport and courier operations, as well as the regional customer service call center.
I was born and raised just south of Buffalo, New York, aka the “snow belt”, and enjoyed the Buffalo Bills’ glory years while I was there. As a kid I had two main hobbies: taking things apart (vacuum cleaner, clocks, telephones, etc.) and letting animals (mainly birds) loose in department stores, both of which used to drive my parents crazy. I graduated from Niagara University with a degree in Travel, Transportation & Tourism. My wife and I moved to Syracuse, where our two sons were born, and spent 5 years there. We have lived in West Chester, PA for nearly 20 years.
More about Rick:
I’d Rather Be: Traveling with my family and friends, especially internationally. To me, planning the trip is a big part of the experience. I also enjoy our annual camping and canoeing trips in the Adirondacks.
Favorite restaurants: This is a tough one for me, because I love to find new restaurants, especially smaller local places while traveling. I try to avoid chain restaurants whenever possible. If pressed, I would say my favorites are Carmines in New York City, Vernick in Philadelphia, and The Decadente in Lisbon, Portugal.