Technology Budgeting for SMBs

The typical SMB manager’s approach to IT budgeting used to be pretty straightforward. Keep it lean. Keep it simple. Avoid change as much as possible. Fix what’s broken, and upgrade when only necessary. And since there’s often a vocal group outside of IT that’s unhappy...

Customer Staffing and Business Intelligence

You know it’s crucial to understand your customers better than the competition. You’ve heard that gathering customer insights can boost that understanding. And you may have noticed a lot of buzz about business intelligence. But what’s behind those concepts? And what...