DC Team

The Dorset Connects Team

At Dorset Connects, we differentiate ourselves by hiring only the brightest professionals who value their relationships with our clients. The result is superior service that’s cost-effective for you, our customer.

Robert Sparre

Robert Sparre


About Robert

Professional Bio:

Did not know what a computer was in 1982 and bought a Texas Instruments TI99-4A for $49 at JC Penny; began IT career in 1984 at Delmarva Power as a temp and had a wonderful time there for 10 years; author of a book on Banyan VINES and SCO Unix. Network consulting career started 1995, went solo in Feb 1997 and formed Dorset Connects in September 1997 with Jeffrey Rosenberg. Known as “the guy who labels his label maker”, writing detailed documentation on subjects from building Linux boxes and CheckPoint firewalls, to wireless and VoIP how-to’s.

More about Robert:

Born and raised in Wilmington, DE, Wilmington Friends School for 13 years, then University of Tampa for a music degree. Associates in Electronics from Del Tech thinking I would learn how to repair my keyboard synthesizers – but to no avail. Bowling alley mechanic in high school – left with 197 average and represented DE in Washington, DC for high school seniors. Learned plants and landscaping in Tampa, FL, played in horn bands, and learned the fine art of dry aged steaks and meat cutting at the famous Bern’s Steak House. Learned to butcher veal back in Wilmington and became chef at the Crepe Chalet, helped open several restaurants, and got the computer bug in 1982 and quit the restaurant business. Just learned to play golf, and worried that I will like it. Haven’t picked up a bowling ball more than a couple of times in 35 years.

Favorite Book: Team of Rivals

Past Careers: Bowling alley mechanic, nursery and landscaping, musician, ice cream truck driver, butcher, chef, network engineer, consultant, company owner.

Favorite Musician / Band: Chick Corea / Weather Report

Favorite Restaurant: Local excellent and fun is Fogo de Chao, but Alice Waters’ Chez Panisse in Berkeley CA is #1. Wouldn’t it be funny if everybody said Fogo de Chao?

Favorite Coffee: Latte. None of that skim stuff – give me the fat!

Jeffrey Rosenberg

Jeffrey Rosenberg

Vice President

About Jeffrey

Professional Bio:

Fresh out of high school in 1984, I worked at a small realty company, operating, maintaining, and modifying a BASIC payroll, accounting and reporting system and writing an interoffice electronic mail system. This led to a programming and system security job at Professional Press, a company that produces computer magazines. On a brief break from studying computer science in 1989, I took a temporary job working with the very small computer network at Dechert, Price and Rhoads, an international law firm. That temporary job ended up lasting more than eight years, during which I was responsible for the creation and support of a firm-wide computer network and, at times, running the PC Services department as well. In 1997, I founded Dorset Connects with Robert Sparre and am looking forward to our continued success. Over the course of my career, I have been active in various technology communities. I have served as an officer in the Northern Telecom LanStar Users Group, have been a team leader and speaker for volunteer-run Association of Banyan Users International conferences, have created and shared network testing and maintenance utilities in the Banyan and Microsoft communities, and have volunteered my time to participate in the design of the State of Delaware’s Microsoft Windows network.

More about Jeff:

I was born and raised in the Philadelphia, PA area and have settled down in the suburbs with my wife and two young children. I enjoy cooking and spent a few years working part time as a baker. Many of my hobbies involve nature; I enjoy hiking, gardening and camping, although I do not have as much time for these as when I was younger. I enjoy dancing and listening to and playing folk music, both American and from other cultures.

Favorite Book: Good “hard” science fiction by authors such as Larry Niven and Isaac Asimov

Pets: None at present, unless you count the voles, frogs, rabbits, squirrels, groundhogs, skunks, opossums and other critters that make a home in my yard. Oh, and the praying mantises that I raise from eggs each year to eat the undesired insects in my yard.

I’d Rather Be: Hiking in the Appalachians

Favorite Musician / Band: Ken Ulansey / Zlatne Uste

Favorite Dessert: Aloo Pith (an Indian sweet potato pastry), or very good rice pudding

Rick Kemp

Rick Kemp

Director of Technical Operations

About Rick

Professional Bio:

For more than 15 years, we have worked hard to keep Dorset Connects growing and improving our service delivery. Our motto of “Hassle-Free IT” has stood as our litmus test for all new initiates and has served us well. Starting as a field engineer and working up to Director of Technical Operations has given me a chance to see all the aspects of our business and how they fit together. Prior to Dorset Connects, I was the Manager of Information Technology for Connectiv, which was focused on acquiring new companies to build business. This helped me develop great experience with integrating data, people, and workflows into an existing organization. I was also a client of Dorset Connects, which led to me joining the team here.

Before Conectiv I spent 15 years with DHL, where I started at an entry level job right out of college and quickly moved up the ranks from aircraft loader to courier, lead courier, supervisor, Syracuse, NY station manager, Buffalo, NY Station Manager, and then the manager for the Philadelphia area. This gave me extensive managerial experience due to the size and various functions of the workforce. I was also responsible for the airport and courier operations, as well as the regional customer service call center.

More about Rick:

I was born and raised just south of Buffalo, New York, aka the “snow belt”, and enjoyed the Buffalo Bills’ glory years while I was there. As a kid I had two main hobbies: taking things apart (vacuum cleaner, clocks, telephones, etc.) and letting animals (mainly birds) loose in department stores, both of which used to drive my parents crazy. I graduated from Niagara University with a degree in Travel, Transportation & Tourism. My wife and I moved to Syracuse, where our two sons were born, and spent 5 years there. We have lived in West Chester, PA for nearly 20 years.

I’d Rather Be: Traveling with my family and friends, especially internationally. To me, planning the trip is a big part of the experience. I also enjoy our annual camping and canoeing trips in the Adirondacks.

Favorite restaurants: This is a tough one for me, because I love to find new restaurants, especially smaller local places while traveling. I try to avoid chain restaurants whenever possible. If pressed, I would say my favorites are Carmines in New York City, Vernick in Philadelphia, and The Decadente in Lisbon, Portugal.

Ericka Downs

Ericka Downs

Service Manager

About Ericka

Professional Bio:

Ericka has a Bachelor of Science in Computer Science from the University of Delaware. She started her IT career as a programmer and worked in that capacity for about 8 years before transitioning into leadership. Leadership provides a greater challenge and far more reward for her than any other role she has ever enjoyed. As a leader Ericka relishes working with people to achieve their full potential in a team environment. She comes to Dorset Connects with over 15 years of experience in the IT sector and has been fortunate to work for the following companies: Apple Computer, Delmarva Power & Light, DuPont, MBNA and Vertex.

More About Ericka:

Ericka can often be found trying to take over Gotham city – Oh wait, that’s The Joker. It is easy to get them confused as they look so much alike (see avatar). When Ericka is not traveling the world (or sometimes when she is) you will find her working on one of her many knitting projects. Known, unfairly, as a “yarn snob”, Ericka will often be found spinning her own yarn on her portable spinning wheel so she can achieve the exact yarn she desires for a given project. As if that is not nerdy enough she will also dye the fiber – or sometimes the finished yarn in her “fiberceutical” lab (yes it has gram scales, flasks and rubber gloves just like a real lab). When she is not knitting, dying fiber or traveling around the world you will likely finder her relaxing at the beach with her feet in the sand and a book in her hand.

I’d Rather Be: Traveling – there is nothing else like it. “Wherever you go, go with all of your heart” –Confucius

Favorite Band: Rolling Stones

Favorite Book: Trilogy by Daniel Suarez: “Daemon”, “Freedom TM” & “Kill Decision”

Favorite Movie: Big Hero Six

Favorite TV Show: This is Us

Nick McGeorge

Nick McGeorge


About Nick

Professional Bio:

At Dorset Connects I am responsible Azure cloud services design and implementation, Technical Solutions design and development of our service offerings.

I have designed, deployed and managed a variety of large and small Information Technology environments in the Aerospace, Pharmaceutical, Manufacturing and Chemical industries. As an independent consultant, worked on a variety of small to medium size business projects including developing processes and procedures for Active Directory migration and consolidation, Business Disaster Recovery systems and standardized IT process and procedures for business continuity, designed and implemented Windows 7 to Windows 10 migration processes. Previously, As Associate Director at a pharmaceutical company, I was responsible for the design and management of endpoint computing for the companies 4000 workstation in the US and Europe. Before this I served as a Senior Technical Consultant for infrastructure projects at an IT consulting firm. There, I successfully completed information gathering, solution development and deployment for infrastructure consulting projects that included as many as 15000 endpoints. I have worked with many forms of virtualized, mobile and remote access endpoint configurations and the server environments that support them. I have over 30 years professional IT experience.

Will McGeorge

Will McGeorge


About Will

Professional Bio:

I’ve been at Dorset for four years now, and it’s been very nice. Definitely the most fulfilling job I’ve had, coming from a background in mental health care. It’s nice to actually be able to permanently fix someone’s problems. I work in a hybrid role at Dorset, and I feel like there are new opportunities being given to me and easy paths to upward advancement. I handle a lot of backups, work with end-users or client leadership to resolve both individual and network issues, and there’s always something interesting to look at.

More about Will:

I’d rather be: Swimming

My Best Friend: is a Canadian Artist.

Pets: Two adopted barn cats and a horse.

Alicia Wilson

Alicia Wilson


About Alicia

Professional Bio:

My world in numbers started back in 2005. I started working in the Item Processing department at what was then, First Financial Bank. Within about 3 years I transferred to be a teller, for about a year. In the midst of my banking career, I also started working at QVC in 2005 until 2014 when I was offered a promotion with Dorset Connects that enabled me to leave.

Mora about Alicia:

Born and raised in Chester County, I’ve lived between Coatesville and West Chester all my life with my mother and two siblings. I have two kids. Amor, who is my future NFL running back, track star and basketball player. And then there’s Alexcia, who loves to dance, do gymnastics and is destined to be on the big screen in Hollywood (she’s a true diva).

I’d Rather Be: On an island, with my feet in sand and a cool drink in my hand.

Favorite Dessert: Sticky Bun Bread Pudding

Favorite Coffee: Just about anything flavored

Favorite Vacation Spot: Puerto Rico

Favorite Musician: Drake

Favorite TV Show: ANYTHING on the ID channel

Pets: Currently none but have had Rottweilers in the past

Steve Brophy

Steve Brophy


About Steve

Professional Bio:

My computer interest started in 1982 with a Timex Sinclair TS1000. It had 2kb of ram and a used a form of the “Basic” computer language. Storage was my sister’s cassette recorder which plugged in to the Sinclair and saved programs to a cassette tape. Five years later I graduated to an XT PC with a 10 mb hard drive. I joined the Dorset team in 2003 and now work with Exchange and Blackberry Enterprise Servers. I Manage a Checkpoint Firewall and an EqualLogic San.

More About Steve:

Born and raised in Chester County, PA. Played College Lacrosse at UC Santa Barbara. Always working on my golf game. I love to cook for friends and family.

Favorite book: Pillars of the Earth

Favorite movie: Dirty Dancing – You believe that, don’t you?

I’d Rather Be: Riding a motorcycle in an exotic low traffic location followed by dinner at a great restaurant.

Memorable Support Call: I was the one receiving the support and the gentleman responded three different times…”I don’t know – what do you think?”

Favorite Dessert: Salted Caramel Budino from Barbuzzo or Single Malt Scotch

Brian Davis

Brian Davis


About Brian

Professional Bio:

I’ve been involved in IT for many years and have dabbled in nearly everything. I have extensive PC knowledge and I am learning more about networking every day. As I work and study for my certifications, I get to apply what I’ve learned everyday here at Dorset Connects. It makes the new knowledge feel rewarding and useful.

More about Brian:

My technical experience goes back into my early teens, though I’ve always had an interest in computer science and networking. I’m mostly self-taught, so I love getting together with the other techs and comparing notes. Any opportunity to learn is what I’m looking for. In my off time, I love strategy games, both table-top and video games. I’m becoming a gizmo addict. Also, smart phones, tablets, and anything hand held has piqued my interest. I hope to work through all my certifications and really make a name for myself here at Dorset Connects.

Favorite Book: Any of the Cthulhu Mythos

Favorite Dessert: Rita’s Lemon Gelati

Favorite Restaurant: Ruby Tuesday’s

Favorite Vacation Spot: My Game Room

Favorite TV Show: The Walking Dead

Favorite Musician / Band: Almost any Dubstep

Pets: I have two dogs, a German Sheppard and Rottweiler. As well as four cats, three of which are rescues.

Andrew Lewis

Andrew Lewis


About Andrew

Professional Bio:

I graduated from Delaware Technical & Community College with an Associate’s Degree in Computer Engineering in 2010. In 2015, I graduated from Wilmington University with a Bachelor’s Degree in Computer and Network Security. I became interested in computers as a teenager, largely due to gaming. Prior to starting at Dorset Connects, I worked for Hologic, a medical devices company. The branch I worked for specialized in building mammography panels that are used to detect breast cancer. I was involved in various aspects of the production process including machine operations and testing of the final product.

More about Andrew:

I am a native of Wilmington, Delaware and have lived there for my entire life. Until now, I have also worked there for my entire working life. I attended two years of high school in Glenmoore, Pennsylvania part time while homeschooling part time.

Favorite Vacation Spot: London

Favorite TV Show: Game of Thrones

Favorite Musician / Band: Probably Fleetwood Mac, although I am partial to 80s music in general

Angel Vega

Angel Vega

Sales & Procurement

About Angel

Personal Bio:

Born and raised in Chester County. I have two kids: Anya (14) and Jeremiah who would have been 3 this year.

I’d rather be: On an island

Favorite musician: Ella Mai

Favorite Book: Not without my Daughter by Betty Mahmoody

Manny Polycarpe

Manny Polycarpe


About Manny

Professional Bio:

I first started my college education at Delaware County Community College. I transferred my credits to West Chester University where I graduated with a degree in Marketing. I started my professional career in the hospitality industry. Working in the hospitality industry I learned the importance of customer service and communication. I am now here at Dorset and I couldn’t be happier!

More About Manny:

I was born in Queens, NY where I lived until I was three. I have one brother who is three years younger than me. My family moved to Long Island, NY when I was four years old. I moved to Pennsylvania in the middle of 7th grade, where I still live now. In high school I played basketball Freshmen year and ran track my Junior and Senior years.

I’d Rather Be: In Las Vegas or New York City

Favorite Band: Jackson 5

Favorite Book: Holes

Favorite Movie: Good Will Hunting

Neil Vaidya

Neil Vaidya


About Neil

Professional Bio:

I have dabbled in a lot of different areas since graduating college, starting from real estate to a pharmacy technician, then finding a propensity for IT. I worked for a pharmacy software company for four years, where I would be on the road 40 plus weeks a year. I just graduated with a Master of Science in Computer Information Systems with a Concentration in Health Informatics from Boston University in 2018 and have now ended up here at Dorset!

More about Neil:

Born and bred in North Carolina. Lived in NC until 2013 when I moved to Louisiana for three years then made my way up to Maryland to be close to my girlfriend who took a job in Delaware.

I’d Rather Be: Sitting on the beach with a drink

Favorite Book: Rainbow Six by Tom Clancy

Favorite Coffee: Iced Vanilla Coffee

Favorite Vacation Spot: Any warm beach

Favorite TV Show: Arrow/ The Flash

Favorite musician / band: Not ashamed to say The Backstreet Boys

Pets: One day!

Mychal Perry

Mychal Perry


About Mychal

Professional Bio:

Attended college at North Carolina Central University studying Computer Information Systems. During that time, I took on an internship in 2010 with the Student IT department on campus, which turned into a part time job until graduating in December 2013. Since then I have worked for different contacting companies, learning new ways to perfect my craft.


More about Mychal:

I love to make people laugh on a regular basis. I enjoy changing my voice to sound like other characters from popular tv shows old and new. I have been known to be able to change my voice to a wide range of characters such as Joker (Heath Ledger) to Peter Griffin (Family Guy). I enjoy gaming, group outings, football (EAGLES!!), or anything new that I’ve never experienced before. I am always open to trying new opportunities in general, because life is too short and want to be able to enjoy it while I can.

I’d Rather Be:  Voice actor

Favorite Dessert: Too many to list

Favorite Vacation Spot: New Orleans

Favorite TV Show: Rick and Morty

Favorite movie: John Wick Trilogy

Linda Cross

Linda Cross

Marketing Assistant

About Linda

Professional Bio:

I am new to the Dorset Team! I have spent the last nine years working as a teacher and school counselor in West Philadelphia.

More about Linda:

I grew up in West Chester and now live with my husband, daughter, and our dog in Downingtown. My two year old keeps us very busy and we are expecting another in the fall! I enjoy running, spending time with my family, and trying new restaurants.

I’d Rather Be: On a trip somewhere! Either Europe or somewhere in the Caribbean!

Favorite dessert: Anything with dark chocolate and/or soft serve ice cream

Salman Haji

Salman Haji


About Salman

Professional Bio:

I completed my degree in the field of electronics and started my first job as an ATM field engineer. I had the opportunity to get into IT as I was learning Linux and I also completed my RedHat Linux certification. I have been pursuing my career in the IT industry for more than six years and along with Linux, I have managed to learn and work upon the Windows platform. I am currently working as a Dedicated Tech for Dorset Connects and it has been a joyful and learning journey.

More about Salman:

I was born and raised in Mumbai, India. I live with my parents and wife. I like playing football both on the field and on PlayStation. I am a non-veg food lover and love eating varieties of food at places that I have never visited before. I love traveling and bike riding.

Favorite Book: Stranger: The Triology

Favorite Dessert: All sweet dishes, especially Kheer and Shirkurma

Favorite Restaurant: Persian Darbar, India

Favorite Vacation Spot: New York, Paris and Switzerland

Scott Miller

Scott Miller


About Scott

Professional Bio:

I built my first computer at 12 years old with the money I made from watching my neighbor’s dogs. Over the years I continued to learn and hone my computer skills and eventually landed a job as an Office 365 support technician, just after the release of Office 365.

This experience allowed me to get a job as an assistant IT manager at a small company. After several years, I moved from assistant to the sole IT support, managing the company’s environment where I was most recently employed.

Personal Bio:

While I’m not tinkering with my computers at home, I’m playing video games, catching up with friends or spending some quality time with my wife and son outdoors at a beer garden or at a playground.

More about Scott:

Favorite Movies: I love everything from Casablanca to your favorite Marvel film
Favorite Podcast: Stuff You Should Know
Favorite TV Shows: First Season of True Detective, 30 Rock, Adventure Time
Favorite Vacation Spot: Anywhere I can hike

Stephen Sala

Stephen Sala

Vice President of Sales

About Stephen

Professional Bio:

Stephen Sala brings almost 20 years of sales and management experience. Most of this experience is in the technology industry.  Stephen started at XO Communications where he thrived as a sales executive. After four years selling Telecommunications, Stephen started working for Lantium and continued for almost 13 years. At Lantium he quickly became Vice President of Sales. Stephen was appointed CEO of Lantium in January of 2013 until March 2014, where he oversaw 25 employees for a $5 million company.

In March of 2014 Stephen left to become Executive Vice President of BC Technologies, where Stephen was in charge of expanding BC’s footprint into the Philadelphia/PA Market.  While at BC, Stephen was responsible for the overall sales operations for the Northeast and Southeast markets.  While at BC Tech the company achieved a 20% growth rate which help with the recent acquisition of BC Technologies in December of 2016.

More about Stephen:

Personally, Stephen resides in Eagleville, PA with his wife, Aimee, of almost 16 years and three children.  Aimee is the proud owner of Aim High Studio, a Spin and Yoga Studio, for the past 6 years.

Favorite TV Show:  Seinfeld

Favorite vacation spot:  Myrtle Beach

Pets:  Luca Brasi, 9 year old Rottie

Dan Hiltunen

Dan Hiltunen


About Dan

Professional Bio:

I started my professional IT career at the University of Pennsylvania Health Care System (UPENN) working as an intern on the IS Security Team. After spending two summers at UPENN I left for school and headed to Arizona to attend Arizona State University where I studied Computer Engineering with a focus on Information Assurance. I moved to the state of Colorado to work for a large MSP to continue to develop my skills in networking, infrastructure, windows server environments, virtualization, customer service and spent six years in the beautiful area of Denver, CO. I left Colorado during the COVID pandemic to head back to my home state of Pennsylvania and landed an Engineer role at Dorset Connects shortly after my arrival!

I am mostly self-taught and have been interested in Computers & Technology ever since I was a young child. I have developed a keen interest in the areas of Networking & Security, which I continued to study during my educational years. I currently work as a Level 2 Engineer at Dorset Connects and hope to continue expanding my IT knowledge throughout multiple different areas of study. In my off time, I can be found at my Home Office playing Video Games or spending time with my Cat, Bunny.

More about Dan:

Favorite Dessert: Vanilla Ice Cream

Favorite TV Show: Mind Hunter

Pets: Cat named Bunny

Dennis Kent

Dennis Kent

Senior Account Executive

About Dennis

Professional Bio:

I am a proud USAF Veteran. After my military commitment came to an end, I spent several years as a Private Investigator tackling several undercover assignments. I then decided that sales and business development offered enough excitement without the danger element and thus began my long rewarding career in that genre.

I started out in widget sales peddling garbage trucks and other refuse disposal machinery. I spent several years in the golf industry selling and fitting products for TaylorMade Golf. Once I realized that the golf industry in the northeast is a tough road due to very seasonal cycles, I ventured into the more consultative services sales arena. This type of sales approach was a much better fit for me. I have continued to grow, learn and expand my skills in this area for almost 15 years now.

More about Dennis:

Favorit Dessert:  Key Lime Pie

Favorite TV Show: Friends

Favorite Type of Music: Country

Find Dorset Connects


416 W. State Street
Kennett Square, PA 19348

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