The Dorset Connects Team
At Dorset Connects, we differentiate ourselves by hiring only the brightest professionals who value their relationships with our clients. The result is superior service that’s cost-effective for you, our customer.
Did not know what a computer was in 1982 and bought a Texas Instruments TI99-4A for $49 at JC Penny; began IT career in 1984 at Delmarva Power as a temp and had a wonderful time there for 10 years; author of a book on Banyan VINES and SCO Unix. Network consulting career started 1995, went solo in Feb 1997 and formed Dorset Connects in September 1997 with Jeffrey Rosenberg. Known as “the guy who labels his label maker”, writing detailed documentation on subjects from building Linux boxes and CheckPoint firewalls, to wireless and VoIP how-to’s.
More about Robert:
Born and raised in Wilmington, DE, Wilmington Friends School for 13 years, then University of Tampa for a music degree. Associates in Electronics from Del Tech thinking I would learn how to repair my keyboard synthesizers – but to no avail. Bowling alley mechanic in high school – left with 197 average and represented DE in Washington, DC for high school seniors. Learned plants and landscaping in Tampa, FL, played in horn bands, and learned the fine art of dry aged steaks and meat cutting at the famous Bern’s Steak House. Learned to butcher veal back in Wilmington and became chef at the Crepe Chalet, helped open several restaurants, and got the computer bug in 1982 and quit the restaurant business. Just learned to play golf, and worried that I will like it. Haven’t picked up a bowling ball more than a couple of times in 35 years.
Favorite Book: Team of Rivals
Past Careers: Bowling alley mechanic, nursery and landscaping, musician, ice cream truck driver, butcher, chef, network engineer, consultant, company owner.
Favorite Musician / Band: Chick Corea / Weather Report
Favorite Restaurant: Local excellent and fun is Fogo de Chao, but Alice Waters’ Chez Panisse in Berkeley CA is #1. Wouldn’t it be funny if everybody said Fogo de Chao?
Favorite Coffee: Latte. None of that skim stuff – give me the fat!
Fresh out of high school in 1984, I worked at a small realty company, operating, maintaining, and modifying a BASIC payroll, accounting and reporting system and writing an interoffice electronic mail system. This led to a programming and system security job at Professional Press, a company that produces computer magazines. On a brief break from studying computer science in 1989, I took a temporary job working with the very small computer network at Dechert, Price and Rhoads, an international law firm. That temporary job ended up lasting more than eight years, during which I was responsible for the creation and support of a firm-wide computer network and, at times, running the PC Services department as well. In 1997, I founded Dorset Connects with Robert Sparre and am looking forward to our continued success. Over the course of my career, I have been active in various technology communities. I have served as an officer in the Northern Telecom LanStar Users Group, have been a team leader and speaker for volunteer-run Association of Banyan Users International conferences, have created and shared network testing and maintenance utilities in the Banyan and Microsoft communities, and have volunteered my time to participate in the design of the State of Delaware’s Microsoft Windows network.
More about Jeff:
I was born and raised in the Philadelphia, PA area and have settled down in the suburbs with my wife and two young children. I enjoy cooking and spent a few years working part time as a baker. Many of my hobbies involve nature; I enjoy hiking, gardening and camping, although I do not have as much time for these as when I was younger. I enjoy dancing and listening to and playing folk music, both American and from other cultures.
Favorite Book: Good “hard” science fiction by authors such as Larry Niven and Isaac Asimov
Pets: None at present, unless you count the voles, frogs, rabbits, squirrels, groundhogs, skunks, opossums and other critters that make a home in my yard. Oh, and the praying mantises that I raise from eggs each year to eat the undesired insects in my yard.
I’d Rather Be: Hiking in the Appalachians
Favorite Musician / Band: Ken Ulansey / Zlatne Uste
Favorite Dessert: Aloo Pith (an Indian sweet potato pastry), or very good rice pudding
Director of Technical Operations
For more than 15 years, we have worked hard to keep Dorset Connects growing and improving our service delivery. Our motto of “Hassle-Free IT” has stood as our litmus test for all new initiates and has served us well. Starting as a field engineer and working up to Director of Technical Operations has given me a chance to see all the aspects of our business and how they fit together. Prior to Dorset Connects, I was the Manager of Information Technology for Connectiv, which was focused on acquiring new companies to build business. This helped me develop great experience with integrating data, people, and workflows into an existing organization. I was also a client of Dorset Connects, which led to me joining the team here.
Before Conectiv I spent 15 years with DHL, where I started at an entry level job right out of college and quickly moved up the ranks from aircraft loader to courier, lead courier, supervisor, Syracuse, NY station manager, Buffalo, NY Station Manager, and then the manager for the Philadelphia area. This gave me extensive managerial experience due to the size and various functions of the workforce. I was also responsible for the airport and courier operations, as well as the regional customer service call center.
More about Rick:
I was born and raised just south of Buffalo, New York, aka the “snow belt”, and enjoyed the Buffalo Bills’ glory years while I was there. As a kid I had two main hobbies: taking things apart (vacuum cleaner, clocks, telephones, etc.) and letting animals (mainly birds) loose in department stores, both of which used to drive my parents crazy. I graduated from Niagara University with a degree in Travel, Transportation & Tourism. My wife and I moved to Syracuse, where our two sons were born, and spent 5 years there. We have lived in West Chester, PA for nearly 20 years.
I’d Rather Be: Traveling with my family and friends, especially internationally. To me, planning the trip is a big part of the experience. I also enjoy our annual camping and canoeing trips in the Adirondacks.
Favorite restaurants: This is a tough one for me, because I love to find new restaurants, especially smaller local places while traveling. I try to avoid chain restaurants whenever possible. If pressed, I would say my favorites are Carmines in New York City, Vernick in Philadelphia, and The Decadente in Lisbon, Portugal.
Ericka has a Bachelor of Science in Computer Science from the University of Delaware. She started her IT career as a programmer and worked in that capacity for about 8 years before transitioning into leadership. Leadership provides a greater challenge and far more reward for her than any other role she has ever enjoyed. As a leader Ericka relishes working with people to achieve their full potential in a team environment. She comes to Dorset Connects with over 15 years of experience in the IT sector and has been fortunate to work for the following companies: Apple Computer, Delmarva Power & Light, DuPont, MBNA and Vertex.
More About Ericka:
Ericka can often be found trying to take over Gotham city – Oh wait, that’s The Joker. It is easy to get them confused as they look so much alike (see avatar). When Ericka is not traveling the world (or sometimes when she is) you will find her working on one of her many knitting projects. Known, unfairly, as a “yarn snob”, Ericka will often be found spinning her own yarn on her portable spinning wheel so she can achieve the exact yarn she desires for a given project. As if that is not nerdy enough she will also dye the fiber – or sometimes the finished yarn in her “fiberceutical” lab (yes it has gram scales, flasks and rubber gloves just like a real lab). When she is not knitting, dying fiber or traveling around the world you will likely finder her relaxing at the beach with her feet in the sand and a book in her hand.
I’d Rather Be: Traveling – there is nothing else like it. “Wherever you go, go with all of your heart” –Confucius
Favorite Band: Rolling Stones
Favorite Book: Trilogy by Daniel Suarez: “Daemon”, “Freedom TM” & “Kill Decision”
Favorite Movie: Big Hero Six
Favorite TV Show: This is Us
At Dorset Connects I am responsible Azure cloud services design and implementation, Technical Solutions design and development of our service offerings.
I have designed, deployed and managed a variety of large and small Information Technology environments in the Aerospace, Pharmaceutical, Manufacturing and Chemical industries. As an independent consultant, worked on a variety of small to medium size business projects including developing processes and procedures for Active Directory migration and consolidation, Business Disaster Recovery systems and standardized IT process and procedures for business continuity, designed and implemented Windows 7 to Windows 10 migration processes. Previously, As Associate Director at a pharmaceutical company, I was responsible for the design and management of endpoint computing for the companies 4000 workstation in the US and Europe. Before this I served as a Senior Technical Consultant for infrastructure projects at an IT consulting firm. There, I successfully completed information gathering, solution development and deployment for infrastructure consulting projects that included as many as 15000 endpoints. I have worked with many forms of virtualized, mobile and remote access endpoint configurations and the server environments that support them. I have over 30 years professional IT experience.
I’ve been at Dorset for four years now, and it’s been very nice. Definitely the most fulfilling job I’ve had, coming from a background in mental health care. It’s nice to actually be able to permanently fix someone’s problems. I work in a hybrid role at Dorset, and I feel like there are new opportunities being given to me and easy paths to upward advancement. I handle a lot of backups, work with end-users or client leadership to resolve both individual and network issues, and there’s always something interesting to look at.
More about Will:
I’d rather be: Swimming
My Best Friend: is a Canadian Artist.
Pets: Two adopted barn cats and a horse.
My world in numbers started back in 2005. I started working in the Item Processing department at what was then, First Financial Bank. Within about 3 years I transferred to be a teller, for about a year. In the midst of my banking career, I also started working at QVC in 2005 until 2014 when I was offered a promotion with Dorset Connects that enabled me to leave.
Mora about Alicia:
Born and raised in Chester County, I’ve lived between Coatesville and West Chester all my life with my mother and two siblings. I have two kids. Amor, who is my future NFL running back, track star and basketball player. And then there’s Alexcia, who loves to dance, do gymnastics and is destined to be on the big screen in Hollywood (she’s a true diva).
I’d Rather Be: On an island, with my feet in sand and a cool drink in my hand.
Favorite Dessert: Sticky Bun Bread Pudding
Favorite Coffee: Just about anything flavored
Favorite Vacation Spot: Puerto Rico
Favorite Musician: Drake
Favorite TV Show: ANYTHING on the ID channel
Pets: Currently none but have had Rottweilers in the past
My computer interest started in 1982 with a Timex Sinclair TS1000. It had 2kb of ram and a used a form of the “Basic” computer language. Storage was my sister’s cassette recorder which plugged in to the Sinclair and saved programs to a cassette tape. Five years later I graduated to an XT PC with a 10 mb hard drive. I joined the Dorset team in 2003 and now work with Exchange and Blackberry Enterprise Servers. I Manage a Checkpoint Firewall and an EqualLogic San.
More About Steve:
Born and raised in Chester County, PA. Played College Lacrosse at UC Santa Barbara. Always working on my golf game. I love to cook for friends and family.
Favorite book: Pillars of the Earth
Favorite movie: Dirty Dancing – You believe that, don’t you?
I’d Rather Be: Riding a motorcycle in an exotic low traffic location followed by dinner at a great restaurant.
Memorable Support Call: I was the one receiving the support and the gentleman responded three different times…”I don’t know – what do you think?”
Favorite Dessert: Salted Caramel Budino from Barbuzzo or Single Malt Scotch
I’ve been involved in IT for many years and have dabbled in nearly everything. I have extensive PC knowledge and I am learning more about networking every day. As I work and study for my certifications, I get to apply what I’ve learned everyday here at Dorset Connects. It makes the new knowledge feel rewarding and useful.
More about Brian:
My technical experience goes back into my early teens, though I’ve always had an interest in computer science and networking. I’m mostly self-taught, so I love getting together with the other techs and comparing notes. Any opportunity to learn is what I’m looking for. In my off time, I love strategy games, both table-top and video games. I’m becoming a gizmo addict. Also, smart phones, tablets, and anything hand held has piqued my interest. I hope to work through all my certifications and really make a name for myself here at Dorset Connects.
Favorite Book: Any of the Cthulhu Mythos
Favorite Dessert: Rita’s Lemon Gelati
Favorite Restaurant: Ruby Tuesday’s
Favorite Vacation Spot: My Game Room
Favorite TV Show: The Walking Dead
Favorite Musician / Band: Almost any Dubstep
Pets: I have two dogs, a German Sheppard and Rottweiler. As well as four cats, three of which are rescues.
I graduated from Delaware Technical & Community College with an Associate’s Degree in Computer Engineering in 2010. In 2015, I graduated from Wilmington University with a Bachelor’s Degree in Computer and Network Security. I became interested in computers as a teenager, largely due to gaming. Prior to starting at Dorset Connects, I worked for Hologic, a medical devices company. The branch I worked for specialized in building mammography panels that are used to detect breast cancer. I was involved in various aspects of the production process including machine operations and testing of the final product.
More about Andrew:
I am a native of Wilmington, Delaware and have lived there for my entire life. Until now, I have also worked there for my entire working life. I attended two years of high school in Glenmoore, Pennsylvania part time while homeschooling part time.
Favorite Vacation Spot: London
Favorite TV Show: Game of Thrones
Favorite Musician / Band: Probably Fleetwood Mac, although I am partial to 80s music in general
Sales & Procurement
Born and raised in Chester County. I have two kids: Anya (14) and Jeremiah who would have been 3 this year.
I’d rather be: On an island
Favorite musician: Ella Mai
Favorite Book: Not without my Daughter by Betty Mahmoody
I first started my college education at Delaware County Community College. I transferred my credits to West Chester University where I graduated with a degree in Marketing. I started my professional career in the hospitality industry. Working in the hospitality industry I learned the importance of customer service and communication. I am now here at Dorset and I couldn’t be happier!
More About Manny:
I was born in Queens, NY where I lived until I was three. I have one brother who is three years younger than me. My family moved to Long Island, NY when I was four years old. I moved to Pennsylvania in the middle of 7th grade, where I still live now. In high school I played basketball Freshmen year and ran track my Junior and Senior years.
I’d Rather Be: In Las Vegas or New York City
Favorite Band: Jackson 5
Favorite Book: Holes
Favorite Movie: Good Will Hunting
I have dabbled in a lot of different areas since graduating college, starting from real estate to a pharmacy technician, then finding a propensity for IT. I worked for a pharmacy software company for four years, where I would be on the road 40 plus weeks a year. I just graduated with a Master of Science in Computer Information Systems with a Concentration in Health Informatics from Boston University in 2018 and have now ended up here at Dorset!
More about Neil:
Born and bred in North Carolina. Lived in NC until 2013 when I moved to Louisiana for three years then made my way up to Maryland to be close to my girlfriend who took a job in Delaware.
I’d Rather Be: Sitting on the beach with a drink
Favorite Book: Rainbow Six by Tom Clancy
Favorite Coffee: Iced Vanilla Coffee
Favorite Vacation Spot: Any warm beach
Favorite TV Show: Arrow/ The Flash
Favorite musician / band: Not ashamed to say The Backstreet Boys
Pets: One day!
Attended college at North Carolina Central University studying Computer Information Systems. During that time, I took on an internship in 2010 with the Student IT department on campus, which turned into a part time job until graduating in December 2013. Since then I have worked for different contacting companies, learning new ways to perfect my craft.
More about Mychal:
I love to make people laugh on a regular basis. I enjoy changing my voice to sound like other characters from popular tv shows old and new. I have been known to be able to change my voice to a wide range of characters such as Joker (Heath Ledger) to Peter Griffin (Family Guy). I enjoy gaming, group outings, football (EAGLES!!), or anything new that I’ve never experienced before. I am always open to trying new opportunities in general, because life is too short and want to be able to enjoy it while I can.
I’d Rather Be: Voice actor
Favorite Dessert: Too many to list
Favorite Vacation Spot: New Orleans
Favorite TV Show: Rick and Morty
Favorite movie: John Wick Trilogy
I am new to the Dorset Team! I have spent the last nine years working as a teacher and school counselor in West Philadelphia.
More about Linda:
I grew up in West Chester and now live with my husband, daughter, and our dog in Downingtown. My two year old keeps us very busy and we are expecting another in the fall! I enjoy running, spending time with my family, and trying new restaurants.
I’d Rather Be: On a trip somewhere! Either Europe or somewhere in the Caribbean!
Favorite dessert: Anything with dark chocolate and/or soft serve ice cream
I’ve always been interested in technology. Both my parents had careers in IT and I followed in their footsteps. I’m originally from the Boston area, but lived in Lancaster County for close to a decade, where I graduated from Harrisburg Area Community College with a degree in Computer Information Systems. I worked as a Field Engineer with Dell EMC for several years where I serviced enterprise-level data storage arrays for large organizations such as JP Morgan Chase. I then took a job working at JP Morgan Chase as a Capacity Engineer, where I helped to manage the resources of JP Morgan Chase data centers. I left that job to work at Dorset, and it has been a welcome change! This is a close-knit group of engineers that I’m excited to be a part of!
More about Doug:
I’ve been into athletics for most of my life. I played soccer and baseball in my youth, and since then I’ve been involved with MMA, Crossfit, and I currently play competitive paintball. I play on a team that is sponsored by a couple different paintball companies, and I complete in both regional and national events.
Favorite book: The Obstacle is the Way by Ryan Holiday
Favorite dessert: Tiramisu
Fvorite TV show: The Wire
I began my career working in retail and customer service focused jobs. This laid the foundation for my approach to working in IT. I first began working on computers back in high school when a family friend gave me an old PC they were not using. I spent so much time learning about building computers and how they work that I was able to become an assistant to my computer class teacher the following year. Most recently, I was working with a MSP in Cleveland, OH. Working with them, I was able to rise to the position of Network Operations Center Team Lead.
More about Jamal:
I was born in Brooklyn, NY and grew up in Detroit, MI. I am a husband and a new father. I just moved to Pennsylvania from Cleveland and am loving being here so far. I enjoy fishing, video games, and bike riding in my spare time.
Favorite book: Abraham Lincoln Vampire Hunter, World War Z
Favorite dessert: Brooklyn, NY or a Caribbean beach resort
Fvorite TV show: Archer, Bob’s Burgers, and Futurama