Managed Services: IT Support, Consulting, and Technology Services

Hassle Free IT Support for a Fixed Cost…

IT is a bright idea

If your company had to hire a full-time tech to support your network would he or she be able to provide unlimited network support? Could they monitor all of your systems around the clock? Provide Windows and Antivirus updates? Manage your backups? How about pay for your software licensing and provide Cloud services? Would their salary also include the cost of new computers?

Dorset Connects’ “Hassle-Free IT” is a complete paradigm shift in how businesses manage and budget their technology. For one fixed monthly investment, your company can have ALL of its IT Support and technology needs taken care of! Even better, with a team of technology support experts supporting your business, you never have to worry about your network calling out sick!

Our Proactive Services Agreement (PSA) provides several support options to fit your requirements – whether it is helping your existing staff, or providing a full IT support solution, we have the tools and know how to “right-size” your IT budget.

From the Blog

Don’t Fall For These Cyber Security Myths

Oct 27, 2022 | Business Continuity, Business Wi-Fi, Cloud Services, IT & Email Security, IT Support, Network Assessments

As the world increasingly moves online, so do the risks to our businesses. Cyber insurance is one way to help your business recover following a cyberattack. It covers financial losses caused by events such as data breaches, cyber theft, ransomware and more. Cyber...

Spearing Phishing

Jul 19, 2022 | Business Continuity, Business Wi-Fi, IT & Email Security, IT Support

“♫ ♪ The Jig is up, the News is out, they Finally found me. The Renegade who had it Made retrieved for a Bounty ♫ ♪” You may not know it but, like the Old West, there is a bounty on you and your data. Spear Phishing is a phishing method targeting specific individuals...

Compare our PSA options below:

PSA Basic: Small businesses finally can gain access to professional grade IT management tools, security protection and network management. This plan is intended for clients that have their own IT capable staff. We supplement your staff for escalation, technology advice, and projects.

PSA Essential: This plan includes unlimited remote support during business hours. PSA Essential is our most popular plan.

PSA Complete: This plan includes unlimited remote AND on-site support during business hours.

Plan Comparison:

General	Basic	Essential	Complete
Document software and hardware changes	✓	✓	✓
Trouble Ticket Portal Access	✓	✓	✓
24x7x365 Monitoring & Alerting	✓	✓	✓
Monthly Executive Summary Reports	✓	✓	✓
Unlimited Remote Support (Mon-Fri/8am-6pm)		✓	✓
Unlimited On-site Support (Mon-Fri/8am-6pm)			✓

Servers	Basic	Essential	Complete
Monitor all Server services	✓	✓	✓
Keep Service Packs, Patches and Hot fixes current	✓	✓	✓
Check event log of every server and identify any potential issues	✓	✓	✓
Monitor hard drive free space on server	✓	✓	✓
Monitor Active Directory, replication, user accounts, etc.	✓	✓	✓
Check status of backups	✓	✓	✓
Reboot servers if needed	✓	✓	✓
Alert Client to dangerous conditions – Memory running low – Hard drive showing sign of failure – Hard drive running out of disk space – Controllers losing interrupts – Network Cards report unusual collision activity	✓	✓	✓
Exchange Server user/mailbox management		✓	✓
SQL server management		✓	✓
Scheduled off time server maintenance		✓	✓
Install supported software upgrades		✓	✓
Set up and maintain groups (accounting, admin, printers, sales, etc.)		✓	✓
Educate and correct user errors (deleted files, corrupted files, etc.)		✓	✓
Clean and prune directory structure, keep efficient and active		✓	✓

Workstations	Basic	Essential	Complete
Keep Service Packs, Patches and Hot fixes current	✓	✓	✓
Manage Antivirus software and definitions updates	✓	✓	✓
Weekly Workstation Tune-ups		✓	✓
Disk Cleanups		✓	✓
Defragment hard-drives		✓	✓
Confirm that antispyware updates have occurred		✓	✓

Vendor Management	Basic	Essential	Complete
Manage the following vendor relationships: – Telecom – ISP – Copiers		✓	✓

Professional Services	Basic	Essential	Complete
Manage Application and Operating System Licenses		✓	✓
Scheduled Business Reviews and Planning Meetings		✓	✓
Onsite – includes support of all existing systems and new PC setups			✓
Project Management			✓