Managed Services: IT Support, Consulting, and Technology Services
Hassle Free IT Support for a Fixed Cost…
IT is a bright idea
If your company had to hire a full-time tech to support your network would he or she be able to provide unlimited network support? Could they monitor all of your systems around the clock? Provide Windows and Antivirus updates? Manage your backups? How about pay for your software licensing and provide Cloud services? Would their salary also include the cost of new computers?
Dorset Connects’ “Hassle-Free IT” is a complete paradigm shift in how businesses manage and budget their technology. For one fixed monthly investment, your company can have ALL of its IT Support and technology needs taken care of! Even better, with a team of technology support experts supporting your business, you never have to worry about your network calling out sick!
Our Proactive Services Agreement (PSA) provides several support options to fit your requirements – whether it is helping your existing staff, or providing a full IT support solution, we have the tools and know how to “right-size” your IT budget.
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Compare our PSA options below:
PSA Basic: Small businesses finally can gain access to professional grade IT management tools, security protection and network management. This plan is intended for clients that have their own IT capable staff. We supplement your staff for escalation, technology advice, and projects.
PSA Essential: This plan includes unlimited remote support during business hours. PSA Essential is our most popular plan.
PSA Complete: This plan includes unlimited remote AND on-site support during business hours.
FRIT (Fixed Rate IT): This is the Complete Plan PLUS: all network and computer hardware, workstations, servers, etc. Unlike our other plans, this requires a 36 month term due to capital costs.
Plan Comparison:
General | Basic | Essential | Complete |
Document software and hardware changes | ✓ | ✓ | ✓ |
Trouble Ticket Portal Access | ✓ | ✓ | ✓ |
24x7x365 Monitoring & Alerting | ✓ | ✓ | ✓ |
Monthly Executive Summary Reports | ✓ | ✓ | ✓ |
Unlimited Remote Support (Mon-Fri/8am-6pm) |
| ✓ | ✓ |
Unlimited On-site Support (Mon-Fri/8am-6pm) |
|
| ✓ |
Servers | Basic | Essential | Complete |
Monitor all Server services | ✓ | ✓ | ✓ |
Keep Service Packs, Patches and Hot fixes current | ✓ | ✓ | ✓ |
Check event log of every server and identify any potential issues | ✓ | ✓ | ✓ |
Monitor hard drive free space on server | ✓ | ✓ | ✓ |
Monitor Active Directory, replication, user accounts, etc. | ✓ | ✓ | ✓ |
Check status of backups | ✓ | ✓ | ✓ |
Reboot servers if needed | ✓ | ✓ | ✓ |
Alert Client to dangerous conditions – Memory running low – Hard drive showing sign of failure – Hard drive running out of disk space – Controllers losing interrupts – Network Cards report unusual collision activity | ✓ | ✓ | ✓ |
Exchange Server user/mailbox management |
| ✓ | ✓ |
SQL server management |
| ✓ | ✓ |
Scheduled off time server maintenance |
| ✓ | ✓ |
Install supported software upgrades |
| ✓ | ✓ |
Set up and maintain groups (accounting, admin, printers, sales, etc.) |
| ✓ | ✓ |
Educate and correct user errors (deleted files, corrupted files, etc.) |
| ✓ | ✓ |
Clean and prune directory structure, keep efficient and active |
| ✓ | ✓ |
Workstations | Basic | Essential | Complete |
Keep Service Packs, Patches and Hot fixes current | ✓ | ✓ | ✓ |
Manage Antivirus software and definitions updates | ✓ | ✓ | ✓ |
Weekly Workstation Tune-ups |
| ✓ | ✓ |
Disk Cleanups |
| ✓ | ✓ |
Defragment hard-drives |
| ✓ | ✓ |
Confirm that antispyware updates have occurred |
| ✓ | ✓ |
Vendor Management | Basic | Essential | Complete |
Manage the following vendor relationships: – Telecom – ISP – Copiers |
| ✓ | ✓ |
Professional Services | Basic | Essential | Complete |
Manage Application and Operating System Licenses |
| ✓ | ✓ |
Scheduled Business Reviews and Planning Meetings |
| ✓ | ✓ |
Onsite – includes support of all existing systems and new PC setups |
|
| ✓ |
Project Management |
|
| ✓ |
Unlike other MSPs (Managed Service Providers), we do not lock you into a long term contract! If it is not a fit, give us 30 days and we are out of your hair. We can do this because we are confident that you will be delighted with our work!
Email Dorset Connects or call 484-845-1600 today to get started
Find Dorset Connects
Address:
416 W. State Street
Kennett Square, PA 19348
484-845-1600